Terms & Conditions
Services and Products
LARLA reserve the right to change all product prices and descriptions at any time. If an error on pricing an item has occurred on our website or platforms and a customer has bought the item at the errored price, LARLA will inform the customer of the error and the new corrected price. Customers will be refunded the errored price and if the customer wishes to buy at the new corrected price this will be arranged by LARLA. LARLA will not be bound to sell the item at the errored price.
LARLA makes every effort to provide descriptions and images that thoroughly describes the items available for sale. Please remember that monitors and phone screens may show different colours and tones.
LARLA may withdraw any discount codes at any time, if a discount code is not working then this means the discount code is no longer valid. For any discount codes that are past the valid date LARLA are not bound to fulfil these discount codes on any items.
The Right to Refuse
LARLA are not obligated to buy or sell from any business or individual and reserve the right to refuse any of our services to anyone at any time.
Use of Personal Information
It is required that LARLA are provided with 2 forms of ID from customers who have purchased items over £1000. Forms of ID required are:
- Valid passport of valid driving licence
PLUS
- Utility bill or bank statement dated within the last 3 months.
The details on the forms of ID must match those on the delivery address and bank/card details. If the ID does not match with the order detail your order will be rejected and a refund will be provided. In order to fulfil your order in a timely manner you must provided this information to LARLA as soon as possible. Your order will be delayed should you delay in providing us with this information.
In order to fulfil your order in a timely manner, as soon as you have placed your order we encourage you to email us support@larla.co.uk with your order number in the subject box and your forms of ID attached.
Any personal information received from our customers is subject to LARLA's privacy policy, this information will not be shared with any third parties outside of LARLA. By providing us with your personal information you give us permission to use this information to contact you via mail drops and regarding competitions. Any personal information given on third-party sites which are connected to our sites for example payment gateways like PayPal etc is at your own risk and you must ensure you are vigilant when giving this information out.
Item Descriptions
All our items are fully inspected before we put them live on our website and platforms. We may provide additional information like historical information or anecdotes, however please note this information will be to the best to our knowledge and our team will try their up most best to ensure this information is completely correct, however we cannot be held responsible if the information about the history or anecdotes is incorrect. LARLA are not obliged to, but do reserve the right to change this information at any time. By visiting LARLA customers agree that monitoring these changes is the customers responsibility. We provide this additional information for the purpose of our customers entertainment only.
Authentication
LARLA ensures all items go through an extensive authentication process, to ensure authenticity before we list the items on our website and other platforms. Firstly all items will be authenticated by a minimum of two LARLA authenticators. After this process we will use AI Technology to further authenticate the item, should your item not be supported by AI Technology it will be authenticated by LARLA. Please note our authentication process can take a minimum of 48 hours to complete.
Rest assured that LARL A will ensure every step possible is taken to authenticate items that we buy and sell. We are confident that you will be happy with your purchase and we offer a full refund on authenticity.
If we receive any bags from customers that are non-authentic, these items will not be listed and will be destroyed straight away by LARLA. We will also report this to the police and other relevant parties. If you receive an item that you believe not to be genuine and have had this confirmed by a third party, you must contact us immediately with the confirmation from the third party. We will then arrange and pay for the item to be returned to us. Please ensure you let us know within 14 days so we are able to process a refund for you as we will not pay the seller within the return policy period. We take it very seriously if sellers try to attempt to sell counterfeit goods through us and we will report this to the police or relevant parties.
Consignment
Any items left on consignment will be paid in full 14 days post delivery. This gives the buyer a chance to return the item and allows for our refund process to be issued, should the item be returned your consignment terms will be re-instated until such time the item sells and is not returned to us. Should you wish to cancel your consignment terms please give LARLA 48 hours notice, your item will be removed from sale and packaged, ready for your collection. If your consignment item was brought in a branded bag please note this may not be returned with your item and you may well receive a LARLA branded bag. By entering into a consignment contract with LARLA you are agreeing to these terms.
Entries into Chance of Winning a Pre-Loved Item
For the purposes of these Terms and Conditions, refers to LARLA LTD whose Instagram handle is @larla_uk The "Prize" refers to being in with the chance of winning one (1) “ Authentic pre-loved Louis Vuitton Damier Ebene Canvas Neverfull GM tote bag.”
By entering the competition you agree to be bound by these terms and conditions.
All entries must have purchased one (1) or more “LARLA ECO-FRIENDLY EVERYDAY TOTE BAG” from our website.
There are fifty (50) “LARLA ECO-FRIENDLY EVERYDAY TOTE BAG” to be purchased One (1) winner in Great Britain (excluding Northern Ireland) will be selected at random by LARLA LTD once all fifty (50) “LARLA ECO-FRIENDLY EVERYDAY TOTE BAG” have sold.
The winner will be notified 14 days after the last “LARLA ECO-FRIENDLY EVERYDAY TOTE BAG” has been purchased. Stock count is provided on our website for entrants to keep a track of.
Entrants must be over 18 years old on the date of their entry.
Employees of LARLA LTD are not eligible to enter.
Instagram, Facebook or TikTok are not in any way affiliated or involved in the competition.
For every one (1) purchase of our ‘LARLA ECO-FRIENDLY EVERYDAY TOTE BAG’ is one (1) entry into the competition.
The Prize will be awarded to a randomly selected winner who has entered, using a random number generator.
LARLA LTD will not be held liable if the named prize becomes unavailable or cannot be fulfilled.
LARLA LTD will not be held liable for any failure of receipt of entries. LARLA LTD takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.For everyone one (1) return of ‘LARLA ECO-FRIENDLY EVERYDAY TOTE BAG’ will be one (1) withdrawn entry from the competition. Returns must also follow our return policy, returns will not be accepted outside of the returns policy.
To the extent permitted by applicable law, LARLA LTD’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.
To the extent permitted by applicable law, LARLA LTD shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, LARLA LTD reserves the right to substitute that prize for a prize of equal or higher value.
The name, address, email address and phone number of the winner must be provided to LARLA LTD if requested and will be shared to enable fulfilment of the Prize.
In the event of unforeseen circumstances beyond LARLA LTD’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
LARLA LTD’s decision is final. No correspondence will be entered into.
The winner’s name may be posted on the social media profiles of LARLA LTD after the winner has been selected.
LARLA LTD is not affiliated with any of the brands/designers. The prize is pre-loved with 100% authenticity guaranteed.